On 24th March I spoke at Brighton Learning Futures, sharing tips & best practices for strategically navigating a freelance career.
Although this isn’t typical professional services fare, I’m mentioning this here as you may know someone who is contemplating going freelance and here’s a helpful route map.
“Why would a person spend 5 minutes searching on your learning platform for a 10 minute module of generic content…when they can spend two minutes writing good prompts into Gen AI and get a credible personalised answer?”
I raised this provocative question on Fosway’s Digital Realities webinar on 5 November 2024. I thought I should offer some answers….and apologise for introducing yet another acronym…
Gen AI offers answers to the ‘long tail’ of learning needs, which means that L&D should be laser-focused on providing the experiences and resources that are most important to the organisation. There’s probably lots of content on your learning platform (LMS and/or LXP) which is seldom used.
Looking across the vast range of learning content, resources and experiences, I argue that there are six reasons why subject matter deserves to be on your learning platform:
Mandatory
As part of your organisation’s ‘licence to operate’ there are certain legal/regulatory requirements that it needs to evidence that people know (or have seen).
Unique
Subject matter that is specific to your organisation and its context, such as knowledge and terminology crucial to its strategy, values, culture and ways of working.
Recalled
Something so important to a person’s role that they need to be able to recall it rather than look it up e.g. part of a sales script.
Approved
As Gen AI is known to ‘hallucinate’ answers, there are some subject matters that your organisation will want to approve as correct, rather than risk that customers rely on this information and complain/sue.
Growth
Where there is a group of people taking on similar responsibilities/getting promoted, defined learning journeys ensure consistency and saves time e.g. onboarding, stepping up for first manager roles.
Efficiency
Rather than having individuals all searching for similar answers, providing the answers to common issues saves time. You can get relevant insights and data by consulting employees and prompt intelligence (analysis of the organisation’s Gen AI prompts and outputs).
Next steps
To help you remember these six criteria, think MURAGE, the arcane word for a tax levied for repairing or building a town’s walls!
If the subject matter of a course or resource doesn’t meet one of more of MURAGE, have the right governance processes to retire it from your learning platform.
I like to help organisations refine their L&D strategy to improve their employee experience. Contact me if that’s a conversation you’d like to continue.
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